WARRANTY OF INNOVATION LIVING SOFA BEDS

Please choose your items carefully as Innovation Living Melbourne do not offer

Innovation Living Melbourne provides the following warranties on our entire sofa bed range purchased in store or online at www.innovationsofabeds.com.au

  • Frame structure: 5 Year Limited Warranty
  • Clic-Clac mechanism: Limited Lifetime Warranty
  • Fabric: 1 Year Limited Warranty
  • Soft furnishings (such as foam, cushion fillings, fabric covers, stitching, etc.): 2 Year Limited Warranty
  • Other components (such as zips, springs, suspension, legs, etc.): 5 Year Limited Warranty

This warranty covers the original purchaser with respect to a sofa bed that has at all times been used for normal domestic use and treated in accordance with the Innovation FAQ and care instructions. 

This warranty covers:

  • Defects due to faulty workmanship or materials, subject to the limitations described in this warranty. 
  • Severe breaks and faults that impact the sofa bed’s functionality or safety.

WHAT IS NOT COVERED BY WARRANTY

Natural wear and tear of fabrics, Vinyls, springs, cushioning and fillings. Furniture will show signs of wear and tear with use. Fabrics and Vinyls will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and the degree of use, the covering materials, cushion fillings and springs may need to be replaced periodically at the purchaser’s expense (see above table).

Please ensure that your furniture is used as it was intended. Do not sit on arms of lounges, do not jump on seats, and do not sit on the top side of the back of the sofa. Any item requiring replacement due to wear and tear will be at your own expense.

  • Colour variations caused by exposure to the local environment for products including but not limited to fabrics, Vinyls, timber veneer, solid timber, and chrome
  • Products or components that become defective as a consequence of misuse, lack of proper care and maintenance, commercial use or handling in transit.
  • Damage caused by institutional or commercial use.
  • Damage caused to clic-clac by imporper use.
  • Fabric pilling is not covered under warranty. It is not a defect in the fabric. It is most commonly caused due to friction between loose strands of clothing or balls of fiber that form on a piece of fabric. Proper care and maintenance will help to avoid pilling. Regular vacuuming, to remove loose fibres such as food, pet hairs and other natural debris will aid in avoiding pilling. Battery operated pill removers can be used to remove pills.
  • You must use and maintain the products and components in accordance with the care instructions for the relevant product and component as provided on Innovation’s website.
  • Normal signs of wear and tear, for example, minor scuffing or fading over time or the softening of foam and springs to form the shape of the user over time.
  • Replacement of any non-defective pieces of the sofa (for example, if one component of the sofa is defective, then we will replace the defective component only).
  • If a component of a product becomes defective, you must not attempt to repair it yourself. Doing so may cause damage which is not covered by this Warranty.

Warranties only apply to the original purchaser of the products where the products are delivered to an Australian delivery address and remain in Australia for the life of the product. You cannot assign or transfer any benefit conferred by this Warranty. All subsequent purchasers acquire the products ‘as is’ and without the protection of the Warranty.

What should you do?

In the event of a Defect and in order to get the benefit of this warranty, you must provide evidence of the Defect and send any claims to carlton@innovationsofabeds.com.au. Should shipping costs be required to return your Innovation Living product product, you may be responsible for those costs. In the event of a Defect, Innovation Living Melbourne will, cover the costs of transport for a replacement piece.

What will Innovation Living Melbourne do?

Innovation Living Melbourne reserves the right to repair or replace your product. Innovation Living Melbourne also reserves the right to offer you a similar replacement if your item has been discontinued. Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.